CLAIMS POLICY

At Veterans for Pharma, LLC, we are committed to providing high-quality products and excellent customer service. To ensure efficient resolution of any issues, we have established the following claims policy:

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Reporting Timeframe: a. Customers have 2 business days from the time of delivery to report any of the following:

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• Shortages

• Damages

• Mis-picks (incorrect items)

 

Claims reported after this 2-business-day window will not be eligible for credit.

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Reporting Process:

 

To report a claim, contact our Customer Service Department immediately.

Provide the following information:

 

• Order number

• Item number(s) in question

• Nature of the issue (shortage, damage, or mis-pick)

• Any supporting documentation (photos of damaged items, etc.)

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Claim Resolution:

 

All valid claims will be resolved via credit memo. b. Deductions from invoices are not allowed under any circumstances.

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Inspection Requirement:

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• Customers are strongly advised to inspect all deliveries promptly upon receipt.

• Any visible damage should be noted on the delivery receipt at the time of delivery.

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Processing Time:

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• We strive to process all claims within 5 business days of receipt.

• Complex cases may require additional time for investigation.

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Returns:

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• Do not return any items without prior authorization from our Customer Service Department. b. Unauthorized returns may result in delayed processing or denial of the claim.

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Exceptions:

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• In cases of concealed damage that could not reasonably be detected within the 2-day window, contact our Customer Service Department immediately upon discovery.

• These cases will be evaluated on an individual basis.

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Communication:

 

• We will keep you informed of the status of your claim throughout the process. b. If additional information is needed, we will contact you promptly.

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Prevention:

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• We continuously work to improve our processes to prevent shortages, damages, and mis-picks. b. Your feedback is valuable in helping us enhance our service.

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Policy Updates:

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• This policy is subject to change.

• Any updates will be communicated to our customers and posted on our website.

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We emphasize the importance of prompt reporting to ensure that we can address any issues in a timely manner. Our goal is to provide you with the best possible service and to resolve any concerns quickly and efficiently.

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For any questions about this policy or to report a claim, please contact our Customer Service Department immediately. We appreciate your business and cooperation in adhering to this policy.